Momentum Energy paid $900,000 in penalties after alleged breaches of the Energy Retail Code relating to overcharging customers an amount above the overcharging threshold, and not notifying them in a timely way.
Momentum Energy penalty notices 2019 (customer overcharging)
Momentum Energy paid $900,000 in penalties after allegedly overcharging more than 2,500 customers by failing to apply concessions to their bills and then not notifying them in a timely way, as required by the state’s energy rules.
Momentum allegedly overcharged these customers more than $203,000 between July 2017 and May 2018.
Penalty notices
We issued Momentum Energy with 60 penalty notices in October 2018. We have published one example penalty notice, and listed all 60 along with the overcharge amount for each.
Full list of penalty notices and overcharge amounts
The following table lists each penalty notice and the overcharge amount. Each notice was issued in October 2019 and is subject to a $15,000 penalty.
| Penalty number | Amount overcharged |
|---|---|
| EIPN(E) 37-2019 | $767.26 |
| EIPN(E) 38-2019 | $663.64 |
| EIPN(E) 39-2019 | $524.15 |
| EIPN(E) 40-2019 | $433.14 |
| EIPN(E) 41-2019 | $386.71 |
| EIPN(E) 42-2019 | $386.62 |
| EIPN(E) 43-2019 | $374.51 |
| EIPN(E) 44-2019 | $357.22 |
| EIPN(E) 45-2019 | $337.69 |
| EIPN(E) 46-2019 | $328.98 |
| EIPN(E) 47-2019 | $305.18 |
| EIPN(E) 48-2019 | $289.53 |
| EIPN(E) 49-2019 | $281.04 |
| EIPN(E) 50-2019 | $266.30 |
| EIPN(E) 51-2019 | $265.93 |
| EIPN(E) 52-2019 | $248.42 |
| EIPN(E) 53-2019 | $243.54 |
| EIPN(E) 54-2019 | $241.03 |
| EIPN(E) 1-2019 | $240.90 |
| EIPN(E) 55-2019 | $240.57 |
| EIPN(E) 56-2019 | $234.97 |
| EIPN(E) 57-2019 | $230.18 |
| EIPN(E) 58-2019 | $225.54 |
| EIPN(E) 59-2019 | $219.15 |
| EIPN(E) 60-2019 | $218.06 |
| EIPN(E) 61-2019 | $217.63 |
| EIPN(E) 62-2019 | $216.73 |
| EIPN(E) 63-2019 | $216.41 |
| EIPN(E) 64-2019 | $216.04 |
| EIPN(E) 65-2019 | $215.13 |
| EIPN(E) 66-2019 | $212.22 |
| EIPN(E) 67-2019 | $211.78 |
| EIPN(E) 68-2019 | $209.65 |
| EIPN(E) 69-2019 | $208.03 |
| EIPN(E) 70-2019 | $203.71 |
| EIPN(E) 71-2019 | $202.43 |
| EIPN(E) 72-2019 | $201.03 |
| EIPN(E) 73-2019 | $200.58 |
| EIPN(E) 74-2019 | $198.07 |
| EIPN(E) 75-2019 | $196.32 |
| EIPN(E) 76-2019 | $194.78 |
| EIPN(E) 77-2019 | $193.96 |
| EIPN(E) 78-2019 | $192.98 |
| EIPN(E) 2-2019 | $192.23 |
| EIPN(E) 79-2019 | $191.35 |
| EIPN(E) 80-2019 | $190.43 |
| EIPN(E) 81-2019 | $190.21 |
| EIPN(E) 82-2019 | $183.22 |
| EIPN(E) 83-2019 | $172.77 |
| EIPN(E) 84-2019 | $158.62 |
| EIPN(E) 85-2019 | $144.95 |
| EIPN(E) 86-2019 | $143.32 |
| EIPN(E) 87-2019 | $141.82 |
| EIPN(E) 88-2019 | $137.93 |
| EIPN(E) 3-2019 | $127.16 |
| EIPN(E) 4-2019 | $119.23 |
| EIPN(E) 5-2019 | $118.74 |
| EIPN(E) 6-2019 | $117.34 |
| EIPN(E) 7-2019 | $113.42 |
| EIPN(E) 89-2019 | $106.81 |