Read more about the penalty notice issued to 1st Energy for alleged breaches of the Energy Retail Code that relate to explicit informed consent.
1st Energy penalty notice 2019 (explicit informed consent)
Overview
1st Energy has paid a penalty of $20,000 following the issue of a penalty notice by the commission.
The commission alleged that 1st Energy failed to obtain the explicit informed consent of a customer before arranging to transfer the customer to 1st Energy.